They were able to get me in on the same day I called which was wonderful! The lady at the front desk was so kind and helped me at the beginning when I checked in and at the end when I was choosing my frames. The doctor was very kind as well and explained everything as we went through the appointment. The exam was very thorough, as they provide free eye scans with the exam. Overall my experience was very friendly and professional. My family will continue to go here for our regular exams and I recommend this place to anyone looking for a good place to go.